Return & Exchange Policy
At Modish Jewels, your satisfaction is our top priority. We understand that sometimes, a product may not meet your expectations. Therefore, we offer a return policy to ensure you have a positive shopping experience with us.
Eligibility for Returns:
We accept returns within 15 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.
How to Initiate a Return:
Contact our customer support at hello@modishjewels.com to request a return. Provide your order number, the name of the item you wish to return, and the reason for the return. Our customer support team will provide you with a return authorization and shipping instructions.
Return Shipping:
Customers are responsible for the cost of return shipping.
Refunds:
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 15 days after the return is approved.
Exchanges:
If you wish to exchange your item for a different size or color, please contact us to arrange the exchange. Please note that customers are responsible for return shipping costs in the case of exchanges.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 5days of receiving the product. We will arrange for a return or replacement at no additional cost and no shipping cost.
Contact Us:
If you have any questions or need assistance with a return, please reach out to our customer support team at hello@modishjewels.com. We appreciate your understanding of our return policy, and we're committed to ensuring your experience with Modish Jewels is a positive one. Thank you for choosing us for your jewelry needs.